Terms & Conditions

Introduction

These terms apply to orders and services through PLUS DE FOI Jewelry, Aroma Deluxe and Engraving Studio, via our website, WhatsApp or physical retail channels. They are subject to applicable Zimbabwean law.

Products & availability

Products, sizes, colors and variants are subject to stock availability. We strive for accurate descriptions and photography; screens and lighting may affect appearance. Out-of-stock items may be enquired about via WhatsApp.

Prices & payment

Prices are shown in USD unless otherwise stated. Promotional offers apply only during advertised periods. Delivery, customization and resizing charges are disclosed before confirmation. Use authorized payment methods only. We confirm availability and accept an order before it becomes final.

WhatsApp ordering

Adding items to the bag does not reserve stock. A WhatsApp message is an order enquiry, not automatic acceptance. We confirm availability, final pricing, payment and delivery or collection details. Customers must check product options, quantities and contact information.

Receipts

An official receipt is issued for every completed sale. Customers should obtain and retain it. No receipt, no discretionary refund or exchange. Verifiable electronic orders or other reliable proof may support a claim; statutory rights remain unaffected.

Delivery & collection

Full payment is required before delivery dispatch. Delivery is quoted according to destination and courier. Collection is available from Shop I6, Eastgate Market, Harare, or another location designated and communicated by PLUS DE FOI. See the Delivery & Collection Policy.

Returns & warranty

Our separate Returns, Exchanges & Warranty Policy sets out discretionary timeframes, ring sizing, perfume conditions, engraving and watch warranty procedures. It forms part of these terms, subject to statutory consumer rights.

Ring sizing

Confirm sizes carefully. Eligible discretionary size exchanges may be requested within seven calendar days. Gold and silver resizing depends on design suitability and an approved quote. Tungsten carbide cannot be resized.

Engraving & personalized orders

Customers must verify spelling, dates, artwork and personalization instructions and provide written design approval before production. Changes after production begins may incur costs or may not be possible. We address errors attributable to our workmanship.

Special orders

Special orders depend on supplier availability, agreed lead times and any deposit arrangements confirmed before acceptance. If an order cannot be fulfilled, appropriate alternatives or refunds will be offered in accordance with law.

Warranties

Product and manufacturer warranties vary. Applicable terms are communicated where relevant. Negligence and misuse may fall outside voluntary warranties but statutory remedies are not excluded.

Website & intellectual property

Do not use the website for fraud, interfere with its security or access administration without authorization. PLUS DE FOI branding and original content may not be commercially reused without permission. Customer-provided artwork must be supplied with necessary permissions.

Privacy

We handle personal information under our Privacy Policy. Promotional messages require opt-in, and customer engraving photographs or designs are not used for marketing without separate permission.

Complaints & governing law

Contact the relevant division to resolve concerns. These terms are governed by Zimbabwean law. Nothing in these terms restricts applicable consumer protection rights.

Changes

We may update these terms with a revised date. Changes do not retrospectively remove rights from previously confirmed orders.

Contact & assistance

PLUS DE FOI Pvt Ltd · Shop I6, Eastgate Market, Harare, Zimbabwe · Monday–Saturday, 09:00–17:00.

Jewelry: +263 718 574 227 · Aroma Deluxe: +263 77 471 8827 · Engraving Studio: +263 719 127 489