Privacy Policy

Introduction

We respect customer privacy and aim to process personal information responsibly under applicable Zimbabwean data protection legislation, including the Cyber and Data Protection Act.

Information collected

Depending on your interactions, we may collect names, phone numbers, email addresses, delivery details, products and variants, orders, receipts, transaction confirmations, customer enquiries, engraving instructions, photographs, logos, artwork and approvals. Our website and service providers may also process IP addresses, browser information and security logs.

Why we use information

We use information to confirm and fulfill orders, provide customer support, arrange delivery or collection, issue receipts, handle returns and warranty claims, prepare personalized designs, prevent fraud, maintain security and meet accounting and legal obligations.

WhatsApp & payments

WhatsApp communications may include your number, messages and order information. WhatsApp and payment providers have their own privacy practices. Never share passwords, PINs or one-time codes with us. We may retain payment references to verify purchases, but do not request banking passwords or payment-card PINs.

Marketing — opt-in only

We send promotional communications only to customers who have voluntarily opted in. Buying a product does not automatically subscribe you. Consent to marketing is separate from order confirmation. You may opt out at any time by contacting the relevant division; necessary order messages may continue.

Customer artwork & photographs

We obtain separate customer permission before using submitted photographs, logos, engraving designs or personalized materials for advertising, social media or portfolio displays. Approval to engrave is not approval to advertise. Refusing promotional permission does not affect an order. Permission may be withdrawn subject to applicable law and practical limits on previously distributed materials.

Sharing information

We do not sell customer personal information to advertisers. Where necessary and lawful, limited data may be shared with couriers, payment providers, hosting and database providers, fulfillment suppliers, advisers or authorities.

Hosting & international processing

Our website uses Cloudflare hosting and Supabase-backed product and administration services, alongside WhatsApp ordering. Providers may process information outside Zimbabwe; applicable safeguards and legal requirements apply.

Security

We use reasonable safeguards such as secure connections, authenticated administration, restricted access and appropriate database permissions. No electronic system is completely risk-free.

Retention

We retain information as long as reasonably necessary for legitimate business purposes and applicable legal obligations, including accounting, receipts, order history, disputes, returns and warranty support. Data no longer needed is deleted, anonymized or securely disposed of where appropriate.

Your rights

Subject to law, you may request access, correction, deletion where appropriate, withdrawal of consent, or raise concerns about our use of your information. Some records must be kept for legal reasons.

Cookies & technical storage

Essential browser storage may support shopping bags, security and administration. If optional analytics or advertising technologies are introduced, we will update this notice and implement any required choices.

Children & external sites

Our services are not directed specifically at children. Parent or guardian authorization may be required where appropriate. External sites and platforms operate under their own privacy policies.

Policy updates

We may update this policy as services or legal requirements change. The latest version and update date will be published on our website.

Contact & assistance

PLUS DE FOI Pvt Ltd · Shop I6, Eastgate Market, Harare, Zimbabwe · Monday–Saturday, 09:00–17:00.

Jewelry: +263 718 574 227 · Aroma Deluxe: +263 77 471 8827 · Engraving Studio: +263 719 127 489