Returns, Exchanges & Warranty Policy

Our commitment

We assess customer concerns fairly. Please inspect purchases promptly, retain packaging where practical and stop using an item once a concern is identified.

Receipts & proof of purchase

An official PLUS DE FOI receipt is issued for each completed sale. No receipt, no discretionary refund or exchange. Electronic receipts, verified orders or other reliable proof may be accepted; a missing physical receipt does not remove statutory consumer rights.

Aroma Deluxe — perfumes & fragrances

For discretionary dissatisfaction requests, contact Aroma Deluxe within 24 hours of an in-store purchase or 5 calendar days after delivery within Zimbabwe. Stop using the fragrance immediately when it is found unsuitable. Products must not be substantially used, depleted, tampered with or customer-damaged. A fragrance selected and confirmed after sampling an in-store tester is not eligible for a discretionary change-of-mind exchange. Opened hygiene products are generally excluded from discretionary returns. Statutory rights and applicable electronic-transaction cancellation rights remain unaffected.

Rings — size exchanges

Request an eligible size exchange within 7 calendar days of purchase or delivery. Stop wearing the ring as soon as an incorrect fit is identified. It must be free from significant wear, scratches or customer-caused damage. Exchanges are subject to inspection and size availability. If the required size is unavailable, select an alternative (subject to price differences), request resizing where suitable, or wait for a special order. Suitable gold and silver rings may be resized after assessment and an approved quotation. Tungsten carbide rings cannot be resized. Some designs or stone settings may prevent resizing.

Other jewelry & accessories

Discretionary exchange requests may be made within 7 calendar days of purchase or delivery. Items must be in suitable original condition and are subject to inspection and availability. Personalized or altered items may be excluded from discretionary change-of-mind exchanges where disclosed.

Watches — warranties

Change-of-mind exchanges are not automatic. Report suspected faults promptly and stop using the watch. Manufacturing faults may require inspection and will be remedied under applicable warranties and consumer law. Misuse, impact, unauthorized repairs and negligence may fall outside voluntary warranty coverage. Warranty periods vary by product and should be confirmed at purchase.

Engraving Studio — personalized orders

Confirm spelling, dates, names, photographs, materials, placement and design details. Written approval of the final proof is required before production. Personalized products are generally not eligible for discretionary change-of-mind returns once production begins. Customer-requested changes after production begins may attract charges. Errors attributable to PLUS DE FOI, defective materials and workmanship will be assessed and appropriately remedied.

Special orders, inspections & remedies

Special orders depend on availability and agreed timelines. We may inspect items before determining eligibility. Appropriate remedies can include exchange, resizing, repair, replacement or refund, subject to applicable law. Discretionary exchange transport costs are generally the customer’s responsibility; statutory defect remedies take precedence.

How to request assistance

Contact the relevant division with your receipt or verifiable purchase record, product details, explanation and photographs where useful. Jewelry: +263 718 574 227; Aroma Deluxe: +263 77 471 8827; Engraving Studio: +263 719 127 489.

Contact & assistance

PLUS DE FOI Pvt Ltd · Shop I6, Eastgate Market, Harare, Zimbabwe · Monday–Saturday, 09:00–17:00.

Jewelry: +263 718 574 227 · Aroma Deluxe: +263 77 471 8827 · Engraving Studio: +263 719 127 489