Delivery & Collection Policy

Our commitment

We provide transparent delivery and collection arrangements for purchases through our website, WhatsApp and physical retail locations.

Collection locations

Customers may collect eligible orders from Shop I6, Eastgate Market, Harare, Zimbabwe, or any other collection location designated and communicated by PLUS DE FOI. The location is confirmed before collection. We notify customers when orders are ready. Bring a receipt, order confirmation or suitable collection verification. An authorized representative may collect with prior arrangement and identity verification.

Delivery within Zimbabwe

Delivery is subject to destination, courier availability and product suitability. We confirm availability and estimated timelines during ordering and notify customers of significant delays. Dates are estimates unless expressly agreed otherwise.

Delivery charges

Delivery is quoted individually according to destination and courier. Charges are normally separate from product prices and are communicated and approved before payment. Quotes may reflect distance, size, weight, handling and courier rates. We do not add undisclosed charges after confirmation without agreement.

Payment before dispatch

All delivery orders must be paid in full before dispatch, including agreed delivery charges. Dispatch follows payment verification. Only use officially authorized payment methods. We issue an official receipt for every completed sale. Applicable refund and cancellation rights remain protected.

Order processing

In-stock items are prepared after order confirmation and applicable payment. Personalized engraving and special orders may require additional preparation. Estimated completion or dispatch times are communicated. Unavailable paid items are addressed through appropriate alternatives or refunds as required by law.

Uncollected orders — 14-day follow-up

If an order remains uncollected 14 calendar days after the ready-for-collection notice, we contact the customer to arrange collection. An alternative date, designated location or paid delivery may be agreed. Orders are not automatically forfeited or resold merely because 14 days have passed.

Customer responsibilities

Provide accurate name, phone, address, recipient details, products and variants. Arrange for someone authorized to receive delivery. Inspect products promptly and report damage, incorrect or missing items as soon as reasonably possible, retaining packaging and photographs where practical.

Unsuccessful deliveries

If delivery fails due to incorrect details or an unavailable recipient, we will contact you about alternatives. Reasonable additional charges may apply only where disclosed and agreed. Any cancellation or refund follows applicable law.

Fragile, personalized & international orders

Jewelry, fragrances and engraved products receive suitable packaging. Customers should approve personalized details before production. International delivery is not automatically available; contact us to confirm availability, courier charges and customs arrangements.

Returns & exchanges

See our separate Returns, Exchanges & Warranty Policy for post-purchase assistance. Applicable Zimbabwean consumer rights are preserved.

Contact & assistance

PLUS DE FOI Pvt Ltd · Shop I6, Eastgate Market, Harare, Zimbabwe · Monday–Saturday, 09:00–17:00.

Jewelry: +263 718 574 227 · Aroma Deluxe: +263 77 471 8827 · Engraving Studio: +263 719 127 489